Similar to Jira tool, DataTrust can now be connected and integrated with ServiceNow tool to create tickets when bugs are generated in any scenario or Job.
Follow the below steps for ServiceNow integration:
- Create the ServiceNow instance.
- Add the created ServiceNow instance in the application.
- Use the ServiceNow instance in any scenario.
1. Create the ServiceNow instance:
- Visit the link - https://signon.service-now.com/x_snc_sso_auth.do?pageId=username
- Click Get a ServiceNow ID.
- Fill in all the required details like First Name, Last Name, Email, Country, Password, and Confirm Password.
- Authenticate and select the user agreement.
- Click Sign Up.
- An email with Service URL, User name, and Instance password is generated and is sent to your email.
- Click here as shown below to navigate to the Service Now instance.
- Copy the verification code sent to your email address.
- Enter the verification code within Enter the Code text field and click Verify.
- A Servicenow Single Sign On session page is displayed.
- Click servicenow Developer Program.
- A Waking up instance notification is displayed.
- Click Start Building.
- An App Engine Studio session page is displayed.
- Click All.
- Search incidents and click on Incidents hyperlink.
- A list of created incidents will be displayed.
Note: You will see no incidents if you didn’t create any.
- Click All.
- This action displays all the created list of Incidents.
2. Add the created ServiceNow instance in the application:
- Click the ADMIN CONSOLE module.
- Hover and click on the System Preferences snippet option.
- Click Third Party Integration.
- This action displays Third Party Integration page.
- By default, Jira is selected.
- Click on Service Now.
- Click on Add.
- An Add Service Now Instance pop-up window is displayed.
- Select the Instance Name, URL, User Name, and Password.
Note: By default, the Mandatory Fields are selected as shown below.
- Click Test Connection.
- A message “Successfully Authenticated with Service Now” is displayed if the connection is successfully established.
- Click on Save.
- A toaster message “Successfully created Service Now instance” is displayed.
3. Use the ServiceNow instance in any scenario:
- Click the SCENARIO STUDIO module.
- Search for any FDR, here FDR_MSSQL from the search text field.
- Select the FDR and click on Edit icon.
- This action navigates the user to the selected FDR in edit mode.
- Click the Additional Options tab.
- Drag and drop Service Now widget and double tap it to open.
- A Service Now pop-up window is displayed.
- Select the instance (ServiceNow Instance) from the Instance Name dropdown list.
- Add the mandatory fields such as Caller, Category, Impact, Urgency, and Short description.
- Click the Save button to save the widget.
- Click the Execute Now icon.
- The execution is Failed here as it returned exceptions.
- Click the Service Now green tick icon.
- This action navigates to the Servicenow session page.
- Provide the User name and Password and click the Log in button.
- An incident is created and is displayed here with respect to the FDR (FDR_MSSQL).